Prescriptions

Medication and condition reviews

We review repeat medication regularly to check that it remains appropriate and is working well for you. Patients with ongoing conditions, such as asthma or diabetes, may also be invited for a condition review. We will contact you when a review is due.

Repeat prescriptions

You can request repeat medication through the NHS Wales App, by email, in writing, or at the surgery. We cannot accept repeat prescription requests by telephone.

Please allow 72 hours, excluding weekends, for the practice to process your request. If you are collecting a paper prescription from the surgery, it will be available after 3.00 pm when ready. Please allow your pharmacy additional time to dispense your medication.

How to request your medication

NHS Wales App: Order medicines shown on your repeat prescription list through the NHS Wales App.
Email: Send your request to prescriptions.w97010@wales.nhs.uk. Please include your name and the medicine name and dose. Avoid including unnecessary sensitive information in an email.
At the surgery: Tick the items you need on your repeat prescription slip or complete a request form. Hand it to reception or use the secure postbox outside the main entrance.
By post: Send your request to the practice address shown in the About Us section. Please allow extra time for delivery. If you need a paper prescription posted back to you, include a stamped, addressed envelope.

Please order only medicines listed on your repeat prescription when they are due. Use the name and dose shown on your repeat slip, as the name on the medicine box may be different. If you need to order early because you are going away, explain this on your request.

You may be unable to order a medicine through the NHS Wales App if a medication review is due, it is too early to order, or the medicine is prescribed as a one-off item or through repeat dispensing. Contact the practice if you are unsure what to do. A clinician will decide whether an interim prescription is appropriate while you arrange a review.

Electronic prescriptions and choosing a pharmacy

Our practice uses the Electronic Prescription Service (EPS). With your permission, we can send your approved prescription securely to a pharmacy you choose. This means you do not usually need to collect a paper prescription from the surgery.

Choosing a pharmacy helps reduce the printing and handling of paper prescriptions. Electronic prescriptions can also be tracked between the practice and pharmacy, which can help staff resolve queries. You can choose or change your nominated pharmacy; please tell reception or ask your preferred pharmacy for help. Allow the pharmacy time to prepare your medication before collecting it.

Requests for one-off medication

A medicine prescribed for a new or short-term problem is sometimes called an acute prescription. It will usually be issued following a consultation or clinical assessment.

If you have previously been prescribed a medicine for a recurring problem, you can submit a written request explaining what you need and why. Send it to the practice or email prescriptions.w97010@wales.nhs.uk. A clinician will review the request and either issue a prescription or advise you that a further assessment is needed. Please allow 48 hours for this review.

Antibiotics are not issued solely on request. A clinician must assess whether they are needed and which treatment is appropriate.

For some minor conditions, your local pharmacy may be able to provide advice and treatment through the Common Ailments Service without a GP appointment.