Clinics & Services
Face coverings are still recommended (but are no longer compulsory) in order to help maintain a safe environment for both our patients and staff. Some of our activities have changed; as our services have adapted to help keep patients and professionals safe and to reduce the risk of transmitting the virus, but the ability to access healthcare and well-being services has continued to be open and available for those patients who need them.
As we hopefully continue to move out of the pandemic and things start to return to normal, please continue to bear with us while we make changes to our services with your health and safety in mind. Be patient and kind to our staff as we try our best to help you.
Appointments
Our trained reception staff will asked you the reason for your appointment request in order to be able to best advise and direct your appointment to the most appropriate clinician. You may be signposted to another service such as the local pharmacy under the Common Ailments Service, a Physiotherapist for acute pain, or to our Mental Health Liaison Practitioner, Practice Pharmacist or other services.
Appointments are still being offered via telephone with the appropriate clinician and a face to face appointment are now being offered if clinically indicated or requested.
Should you need to attend the surgery:
- When possible, try to observe social distancing
- Please join the appropriate queue, using the floor signage
- Use the hand sanitizer provided
- Please exit the practice as directed
GP appointments
Appointments with a GP are requested and booked on the day by calling the practice between 8.00-10.30am & between 2.00 & 3.30PM. One of our receptionists will ask you for the reason for the appointment, so that you can be directed you to the most suitable clinician.
An appropriate appointment with the most suitable clinician will be arranged for you. Please be aware we are unable to give you a set time for telephone consultations, and your call will either be during either our morning surgery (9am - 12pm) or our afternoon surgery (2pm - 6.30pm).
If you are asked to attend the practice, you will be given a specific time so that we can continue to adhere to social distancing measures in our practice and waiting room areas. Please ensure you notify our receptionist on arrival and wait to be called by the clinician from our main reception. Please not that if you arrive more than 5 minutes late for your appointment, you may be asked to rebook.
Pre-bookable appointments
A number of our appointments are available to pre-book by either phoning, or via booking directly on the My Health Online service
Pre-bookable appointments can now be made for the following:
- Dressing changes
- Cytology (cervical smear)
- Contraception eg. Depo, Implanon, IUD
- Routine immunisations
- Annual chronic disease monitoring
- Medication reviews
- INR Clinic & B12 clinics
Non-urgent Consultations
To request a non-urgent consultation, you can send your request via email (include full patient details eg. name, date of birth, and contact details along with the reason for consultation) to our email; enquiries.w97010@wales.nhs.uk. An appointment will be offered within 14 working days with the appropriate clinician, please note we are not always able to honour requests for a specific clinician which may be due to leave or regular days of work.
Annual Disease Monitoring & Routine Clinics
We offer annual disease monitoring for patients with chronic diseases such as Diabetes, Asthma and Hypertension. You will be sent an invitation the month of your birth to book your review, which will include a full review of your medications, with the appropriate clinician. You may be required to complete a blood test prior to your review, as stated in your letter.
The practice will continue to invite patients for annual review during the month of birth. The invite may include a questionnaire to complete and return prior to your review. This will allow the clinician to review and send you a text to either advise that:
- No further review is necessary as we have all the information we need to authorise issue of repeat medication for a further period of 6 to 12 months.
- We will complete the reminder of your annual review virtually (either by a telephone or video call to avoid the need for you to come to the surgery.
- We will need to complete the remainder of your annual review face-2-face. This is because we need to carry out physical elements to your review, e.g. check your blood pressure, which we cannot do without seeing you.
The review may include lifestyle, medication review to optimise the treatment of the condition, blood tests, urine samples and monitor for any complications.
Not all chronic diseases are reviewed by the doctors. The majority of reviews are more appropriately carried out by the practice Pharmacist, Advanced Nurse practitioner or the Practice Nurse. The reception team will book your appointment with the most appropriate clinician.
NURSE RESPIRATORY CLINIC (ASTHMA OR COPD) - by appointment (pre-bookable available)
Monday 1.30pm– 5.00pm
Wednesday 9.00am - 12.15pm
Friday 9.00am - 12.15pm
NURSE DIABETIC CLINIC – by appointment (pre-bookable available)
Monday 9.00am - 12.15pm
Wednesday 1.30pm – 5.00pm
Friday 8.30am to 12.15PM - Diabetic pre-screening (inc blood tests) with Associate practitioner
NURSE HYPERTENSION CLINIC - by appointment (pre-bookable available)
Tuesday & Thursday afternoons.
PHARMACIST MEDICATION AND HYPERTENSION REVIEWS
Wednesday, Thursday & Friday 9.00am to 5pm.
Clinics requiring surgery attendance
Some of our appointments require a surgery appointment, as a physical aspect of your appointment will need to be completed, such as injections or examinations.
Midwife ANTE-NATAL CLINIC - by appointment
Wednesday 1.30pm – 4.30pm
WELL BABY/CHILD HEALTH - by appointment
SURVEILLANCE/IMMUNISATION
Thursday 9.00am – 12.00pm
GP/Health Visitor/Practice Nurse
Practice Nurse Travel Advice - PHONE APPTS - available daily
(If last minute vaccinations required (less than 4 weeks) please contact a private travel clinic.