Opening Times

Cyncoed Medical Centre operates every weekday from Monday to Friday, with the exception of Bank Holidays such as Easter and Christmas holidays.

The surgery phone lines are open from 8.00am until 6.30pm, with a 1.5 hour closure time for administration between 12.30pm until 2pm. Please note that our surgery doors do NOT open until 8.30am. Our opening times are as follows:

Surgery opens 8.00am for AM clinic

Please note that our front desk is not staffed by a receptionist until 8:30am. From 8:00am to 8:30am, our reception team prioritises answering telephone calls, and the surgery doors remain closed during this time.

Closure for Administration 12.30pm - 2.00pm

After the morning surgery concludes at 12:30pm, the surgery phone lines will be CLOSED for routine enquiries until 2:00pm. However, we continue to take calls for emergencies during this time. This period is designated for administrative tasks, such as processing prescriptions and arranging GP home visits. Our reception team remains available at the front desk, and the surgery doors will remain open.

Phone lines reopen at 2.00pm for routine enquiries and appointments

Once practice administration duties are complete, the surgery phones will reopen at 2:00pm, as general afternoon appointments with our clinicians become available. Patients are advised to collect prescriptions after 3:00pm and direct general queries to the front desk during this time. After the afternoon surgery concludes and all appointments have been attended to, the surgery doors will close at 6:00pm. Our staff will remain available by telephone for an additional half hour until 6:30pm, at which point the Out of Hours service will begin and the practice premises will close.

This surgery does not open on weekends. Emergency care can be accessed via the Out Of Hours GP service on 111, or by calling CAV 24/7 on 0300 10 20 247. Please only attend A&E due to serious illness or life threatening emergency. 

Nominate a Pharmacy

Please inform reception if you would rather collect your medication direct from a pharmacy. A consent form is available at our reception desk to complete in order to nominate a pharmacy for your prescriptions to be sent directly to a pharmacy of your choice.

Alternatively, you may wish to speak with your preferred pharmacy to sign up for their prescription collection, whereby your pharmacy will order, collect and deliver your prescription to you where suitable.