Opening Times

Cyncoed Medical Centre operates every weekday from Monday to Friday, with the exception of Bank Holidays such as Easter and Christmas holidays.

The surgery phone lines are open from 8.00am until 6.30pm, with a 1.5 hour closure time for administration between 12.30pm until 2pm. Please note that our surgery doors do NOT open until 8.30am. Our opening times are as follows:

Surgery opens 8.00am for AM clinic

The front desk is not manned by a receptionist until 8.30am, as our receptionists prioritise our telephone lines from 8am to 8.30am and therefore our surgery doors are not opened until this time. 

Closure for Administration 12.30pm - 2.00pm

Following completion of the morning surgery at 12.30pm, the surgery Phone lines CLOSE for routine enquires until 2.00PM  (However we do continue to take calls for emergencies during this period.) This time is for administration purposes (GP home visits, prescription processing etc.). Our reception team will continue to work on the main reception front desk and our doors remain open.

Phone lines reopen at 2.00pm for routine enquiries and appointments

Following completion of the practice administration duties, the surgery phones will open once again at 2.00pm as general afternoon appointments ae then available with our clinicians. Patients are advised to attend after 3.00pm for prescription collection, and for general queries at the front desk. Once our afternoon surgery has ended and all appointments have been completed with our clinicians, the surgery doors close at 6.00pm. Our staff are available via telephone for a further half hour until 6.30pm, when the Out Of Hours service commences and the practice premises closes.

This surgery does not open on weekends. Emergency care can be accessed via the Out Of Hours GP service on 111, or by calling CAV 24/7 on 0300 10 20 247. Please only attend A&E due to serious illness or life threatening emergency. 

Nominate a Pharmacy

Please inform reception if you would rather collect your medication direct from a pharmacy. A consent form is available at our reception desk to complete in order to nominate a pharmacy for your prescriptions to be sent directly to a pharmacy of your choice.

Alternatively, you may wish to speak with your preferred pharmacy to sign up for their prescription collection, whereby your pharmacy will order, collect and deliver your prescription to you where suitable.