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Clinics & Services

Appointments 

Our trained reception staff will ask you the reason for your appointment request in order to be able to best advise and direct your appointment to the most appropriate clinician. You may be signposted to another service such as the local pharmacy under the Common Ailments Service, a Physiotherapist for acute pain, or to our Mental Health Liaison Practitioner, Practice Pharmacist or other services.

At our practice, we are committed to providing flexible healthcare options to meet your needs. We offer a combination of face-to-face and telephone appointments with both GPs and nurses, ensuring you have access to the care you need in the most convenient way for you. Additionally, we provide pre-bookable appointments for the following week, allowing you to plan ahead and secure a time that works best for you. Whether you prefer an in person visit or a telephone consultation, we're here to support your health and well-being with ease and efficiency..

GP appointments

Appointments with a GP are requested and booked on the day by calling the practice between 8.00-10.30am & between 2.00 & 3.30PM. One of our receptionists will ask you for the reason for the appointment, so that you can be directed you to the most suitable clinician. 

An appropriate appointment with the most suitable clinician will be arranged for you. Please be aware we are unable to give you a set time for telephone consultations, and your call will  either be during either our morning surgery (9am - 12pm) or our afternoon surgery (2pm - 6.30pm).

As a patient you have the right to express a preference for a particular clinician. However, there may be occasions where the clinician is unavailable or not best suited to deal with your needs.

Please remember to check in using the touchscreen booking system at reception, or inform our receptionist upon arrival and wait to be called by the clinician from the main reception area.  Please not that if you arrive more than 5 minutes late for your appointment, you may be asked to rebook.

 

Pre-bookable appointments

A number of our appointments are available to pre-book by either phoning, or via booking directly on the NHS Wales App

Pre-bookable appointments can now be made for the following:

  • GP Face to Face Appointments
  • GP Telephone Appointments
  • Dressing changes
  • Cytology (cervical smear)
  • Contraception eg. Depo, Implanon, IUD
  • Routine immunisations
  • Annual chronic disease monitoring 
  • Medication reviews
  • INR Clinic & B12 clinics
     

Non-urgent Consultations

To request a non-urgent consultation, you can send your request via email (include full patient details eg. name, date of birth, and contact details along with the reason for consultation) to our email; enquiries.w97010@wales.nhs.uk. An appointment will be offered within 14 working days with the appropriate clinician, please note we are not always able to honour requests for a specific clinician which may be due to leave or regular days of work.
 

Annual Disease Monitoring & Routine Clinics

We offer annual disease monitoring for patients with chronic diseases such as Diabetes, Asthma and Hypertension. You will be sent an invitation the month of your birth to book your review, which will include a full review of your medications, with the appropriate clinician. You may be required to complete a blood test prior to your review, as stated in your letter. 

The practice will continue to invite patients for annual review during the month of birth. The invite may include a questionnaire to complete and return prior to your review. This will allow the clinician to review and send you a text to either advise that:

  • No further review is necessary as we have all the information we need to authorise issue of repeat medication for a further period of 6 to 12 months.
  • We will complete the reminder of your annual review virtually (either by a telephone or video call to avoid the need for you to come to the surgery.
  • We will need to complete the remainder of your annual review face-2-face. This is because we need to carry out physical elements to your review, e.g. check your blood pressure, which we cannot do without seeing you.

The review may include lifestyle, medication review to optimise the treatment of the condition, blood tests, urine samples and monitor for any complications.

Not all chronic diseases are reviewed by the doctors. The majority of reviews are more appropriately carried out by the practice Pharmacist, Advanced Nurse practitioner or the Practice Nurse. The reception team will book your appointment with the most appropriate clinician.


NURSE RESPIRATORY CLINIC (ASTHMA OR COPD) - by appointment (pre-bookable available)

Tuesday 9.00am – 12.00pm

Wednesday 9.00am - 12.00pm




NURSE DIABETIC CLINIC – by appointment (pre-bookable available)

Monday 9.30am - 12.15pm

Wednesday 1.30pm – 4.45pm

Thursday 10.00am - 1.00pm (Alternate weeks)

Wednesday 9.00am to 12.00PM - Diabetic pre-screening (inc blood tests) with HCA 

 

PHARMACIST MEDICATION AND HYPERTENSION REVIEWS

Wednesday, Thursday & Friday 9.00am to 5pm.

 

Clinics requiring surgery attendance

Some of our appointments require a surgery appointment, as a physical aspect of your appointment will need to be completed, such as injections or examinations.

 

Midwife ANTE-NATAL CLINIC - by appointment

Thursday 9.00am – 5.00pm

Midwife BOOKING CLINIC - by appointment

Friday 9.00am - 3.00pm


WELL BABY/CHILD HEALTH - by appointment
SURVEILLANCE/IMMUNISATION

Thursday 9.00am – 12.00pm
GP/Health Visitor/Practice Nurse

Practice Nurse Travel Advice - PHONE APPTS - available daily

(If last minute vaccinations required (less than 4 weeks) please contact a private travel clinic.

 

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