Failed Appointments

Patient Responsibilities

Missed Appointments in surgery

Appointments must be attended on time, or cancelled with adequate notice, so that the appointment may be re-allocated. This can be done by calling at least 30 minutes before your appointment time. Cancelling any closer to your appointment will mean we will be unable to re-use your allocated appointment slot, resulting in a wasted appointment. This is still classed as a missed appointment.

Late attendance of an appointment (more than 5 minutes) may have to rebook. Recurrent non-attendance will result in a warning letter and if non-attendance continues, you may be removed from the practice list. 

An appointment is for one person only and should only be for a single problem. 

Please be understanding and patient if your appointment is running late, this may be due to an emergency that may have arisen.
 

Missed appointments in hospital

If a hospital appointment is not attended, we will be informed in writing by your consultant. In most cases a missed appointment will result in your removal from the hospital outpatient dept waiting list.

In such circumstances we will write to you to advise that you have ,missed a hospital out-patient appointment, and whether you would like us to re-submit your referral for another hospital appointment to be provided. 
 

Change of Personal Details

Please inform us in writing if you change any of the following personal details:

Name, address or telephone number. There may be instances when we need to contact you.