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Appointments

How to see a Healthcare Professional 

 

To book an Urgent, Routine, or Advanced consultation, please contact us on 02920 545260. Our team will ensure the appropriate appointment is arranged to meet your needs. For non-urgent enquiries or to request a call back, you may also email us at: enquiries.w97010@wales.nhs.uk

 

We have surgeries & clinics available every weekday, which are run from 8.30am - 5.30pm.

For on the day appointments, patients must ring the surgery between 8.00am and 10.30 am to book an appointment for that day.  

 

NHS Wales App

Patients now have access to the new NHS Wales App, where they can order repeat prescriptions, book new appointments, or cancel existing appointment. You will be required to register for access to service.

Home - NHS Wales App

 

Pre Book-able Appointments Clinicians

A number of our appointments are available to pre-book by either calling one of our reception team after 11am, or booking directly via the NHS Wales App

The pre book-able appointments are available to book up to 8 weeks in advance.

Both face-2-face and phone appointments with a GP or Pharmacist can now be made for the following:

  • Medication queries or annual medication reviews
  • Minor illness with nurse eg. infections, sore throat, skin conditions
  • Annual chronic disease monitoring 
  • Medication reviews
  • Non-urgent GP appointments

 

Clinic and Nurse Appointments

All clinics and nurse appointments are available to book up to 8 weeks in advance, subject to availability. A number of appointments are also made available to book on the day, however it is recommended that these appointments be booked in advance.

Pre-bookable appointments with our nursing team can now be made for the following:

  • Pre-bookable test results
  • Cytology (cervical smear)
  • Contraception eg. Depo, Implanon, IUD
  • Routine immunisations
  • Travel vaccinations 
  • Smoking Cessation Advice
  • Minor illness with nurse eg. infections, sore throat, skin conditions
  • Annual disease monitoring 
  • Medication reviews
  • INR Clinic and DMARD monitoring
  • Wound care & dressing
Please not that if you arrive more than 5 minutes late for any of our appointments, you may be asked to re-book.

 

Telephone Consultations  

Many consultations not require a face to face discussion & can be undertaken via the telephone, in the first instance, most GP consultation requests are booked as a telephone consultation & the GP will determine from the phone discussion if you need to come in for a face-2-face review.

It is expected that you, the patient, will be available to talk when the clinician calls. If the call is not answered, this will be classed as a missed appointment and another appointment will be necessary. Please be aware we are unable to give you a set time for telephone consultations.

Please bear in mind that patient confidentiality still applies for telephone consultations. The telephone consultation would be for the patient or their legal guardian only. The clinician cannot legally talk to a patient’s relatives about their health without written consent of the patient.

 

Photographs

The practice now offers consultations for skin complaints or ailments, including skin lesions and rashes. If you request a consultation for any such condition, our receptionists will ask you to email non-intimate photographs, prior to phone consultation. This is to aid in the diagnosis and treatment of any skin conditions, and may be attached to dermatology referrals, if the doctor feels a specialist opinion is needed, any such referrals are sent via a secure NHS link.  

Photographs showing intimate areas should not be emailed.
 

Home Visits

Home visits are made only to those who are unable to come to surgery because of infirmity (bed bound or housebound, significant frailty) or whose medical condition is extremely serious. All requests for visits should be made before 10.30am.
Lack of transport or of childcare facilities are not seen as reasons not to attend surgery.

 

Do You Need to See a Doctor?

Not all health concerns require a GP appointment. Many conditions can be effectively managed by other skilled healthcare professionals.

Our Practice Nurses can assist with:

  • Acute asthma

  • Diabetes management

  • Chronic heart disease monitoring

  • Stroke follow-up care

  • Infections (chest, urinary, ear, skin, etc.)

  • Eczema and rashes

  • Contraceptive advice, including emergency contraception

  • Pain management

  • Smoking cessation support

  • Minor illnesses

  • Travel health advice and vaccinations

  • Weight monitoring

  • Wound care and dressings

  • General health concerns

 

Common Ailments Service – Your Local Pharmacy

You may not need to see a doctor for a range of minor conditions. The Common Ailments Service, available through your local pharmacy, offers advice and treatment (including some free prescriptions) for conditions such as:

  • Coughs and colds

  • Hay fever

  • Indigestion

  • Head lice

  • Mouth ulcers

  • Thrush

  • Warts and verrucae

  • And many more

This is a fast, convenient way to access care without needing a GP appointment.

Minor & Common Ailments - The Practice of Health

 

Eye Problems?

For issues such as sudden changes in vision, red or painful eyes, or other eye-related concerns, please consult an Optician. Many opticians offer urgent eye care services through the Eye Health Examination Wales (EHEW) scheme.

 

Out-of-Hours Emergency Care – NHS 111

If you require medical advice outside of normal surgery hours, please contact NHS 111. This service is available 24 hours a day, 7 days a week, and replaces the previous Out of Hours and CAV247 services.

You can access NHS 111 by:

  • Visiting 111.nhs.uk (for individuals aged 5 and over)

  • Calling 111 to speak with a clinician

Depending on your condition, you may be directed to a local Care Centre or advised to attend A&E in the event of a serious emergency.

 

 

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