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Appointments

How to see a Healthcare Professional 

 

To Book an Urgent, Routine or Advanced consultation, simply call us on 02920 545260 we will book the appropriate consultation to meet your need. Alternatively, for non-urgent appointment requests or to request a call back, try emailing us at; enquiries.w97010@wales.nhs.uk

 

We have surgeries & clinics available every weekday, which are run from 8.30am - 5.30pm.

For on the day appointments, patients must ring the surgery between 8.00am and 10.30 am to book an appointment for that day.  

Should you need to attend the surgery:

  • When possible - please try to observe social distancing
  • Please join the appropriate queue, using the floor signage 
  • Use the hand sanitizer provided
  • Please exit the practice as directed

 

My Health Online (MHOL)

Patients can now access the MHOL (My Health Online) website where you can order your repeat prescriptions, book a new appointment or cancel an existing appointment.

You will be required to register in order to access MHOL by visiting 

 

Pre Book-able Appointments Clinicians

A number of our appointments are available to pre-book by either calling one of our reception team after 11am, or booking directly via the My Health Online service 

The pre book-able appointments are available to book up to 8 weeks in advance.

Both face-2-face and phone appointments with a GP or Pharmacist can now be made for the following:

  • Medication queries or annual medication reviews
  • Minor illness with nurse eg. infections, sore throat, skin conditions
  • Annual chronic disease monitoring 
  • Medication reviews
  • Non-urgent GP appointments

 

Clinic and Nurse Appointments

All clinics and nurse appointments are available to book up to 8 weeks in advance, subject to availability. A number of appointments are also made available to book on the day, however it is recommended that these appointments be booked in advance.

Pre-bookable appointments with our nursing team can now be made for the following:

  • Pre-bookable test results
  • Cytology (cervical smear)
  • Contraception eg. Depo, Implanon, IUD
  • Routine immunisations
  • Travel vaccinations 
  • Smoking Cessation Advice
  • Minor illness with nurse eg. infections, sore throat, skin conditions
  • Annual disease monitoring 
  • Medication reviews
  • INR Clinic and DMARD monitoring
  • Wound care & dressing
Please not that if you arrive more than 5 minutes late for any of our appointments, you may be asked to re-book.

 

Telephone Consultations  

Many consultations not require a face to face discussion & can be undertaken via the telephone, in the first instance, most GP consultation requests are booked as a telephone consultation & the GP will determine from the phone discussion if you need to come in for a face-2-face review.

It is expected that you, the patient, will be available to talk when the clinician calls. If the call is not answered, this will be classed as a missed appointment and another appointment will be necessary. Please be aware we are unable to give you a set time for telephone consultations.

Please bear in mind that patient confidentiality still applies for telephone consultations. The telephone consultation would be for the patient or their legal guardian only. The clinician cannot legally talk to a patient’s relatives about their health without written consent of the patient.

 

Photographs

The practice now offers consultations for skin complaints or ailments, including skin lesions and rashes. If you request a consultation for any such condition, our receptionists will ask you to email non-intimate photographs, prior to phone consultation. This is to aid in the diagnosis and treatment of any skin conditions, and may be attached to dermatology referrals, if the doctor feels a specialist opinion is needed, any such referrals are sent via a secure NHS link.  

Photographs showing intimate areas should not be emailed.
 

Home Visits

Home visits are made only to those who are unable to come to surgery because of infirmity (bed bound or housebound, significant frailty) or whose medical condition is extremely serious. All requests for visits should be made before 10.30am.
Lack of transport or of childcare facilities are not seen as reasons not to attend surgery.

 

Do you actually need to see a Doctor?

 

- Acute Asthma, Diabetes, Chronic Heart disease Monitoring, Stroke Monitoring, Infection - Chest, urine, ear, skin etc, Eczema & rashes, Contraception including emergency, Pain, Smoking advice, Minor illness, travel advice & vaccinations, Weight monitoring, Dressings or Any other general concerns regarding your health.

Can all be seen by our Practice nurses
 

NHS 111 - OUT OF HOURS EMERGENCY

Medical advice can be accessed outside normal surgery hours via the NHS 111 service, which now replaces the Out Of Hours Service and CAV247 Service. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week.

To get help from NHS 111, you can:

  • go to nhs 111 ONLINE (for people aged 5 and over only) for fast and convenient  advice
  • call 111 to speak to a clinician

You may be asked to attend a local Care Centre for further assessment, or redirected to A&E in an emergency.

 

 

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